All the goods we sell carry a warranty that is backed by the manufacturer of these goods. These warranties will vary from product to product, but the warranty can never afford you fewer rights than those offered by the Consumer Protection Act of South Africa.

All inverters and batteries must be installed by a qualified electrical wireman or Master electrician with a valid registration with the Department of Labour. A valid electrical certificate of compliance (COC) must be issued once installed, specific to the installation of the backup or solar system. The installation must be compliant with SANS 10142 and ALL its parts. Any warranty claim submitted without installation photos, a valid COC and proof of a qualified wireman/master electrician installing the unit, can be rejected and will render the warranty claim null at void.

When you make a warranty claim, we will apply the warranty claim process of the distributor or manufacturer that supplied those goods.

In most cases, the warranties are carry-in warranties, that is, you must return the item either to use or directly to the distributor.

Warranty returns require a minimum of 14 – 30 days working days to be assessed or repaired.

The warranty claim process usually requires that you provide the distributor with information about your set-up that they may require.

This may include things like what batteries were connected to the inverter and how? Were the necessary circuit breakers present, etc. It is a good idea to photograph your set-up when it is complete so that you have a record of the working solution which can be presented if required.

For inverters and batteries:

1) Pictures of the installations clearly indicating surge protection devices.

2) Certificate of Compliance (COC) for completed installations.

3) Line diagram for the installation.

If the claim is approved, the manufacturer/supplier  will return the repaired or replaced item to you at their cost, and you will not be out of pocket.

If, however, the claim is not approved, you will either need to get a quote for the repair or arrange to get the item back at your own expense.

In general, if the item is shown to have been damaged through misuse or incorrect installation, the claim will not be approved.

Solectroniks  itself does not hold the warranties. We will merely act as a conduit to the warranty process and help with the communications between you the customer, and the manufacturuer/supplier. The distributor’s decision regarding your warranty claim is therefore by default also our decision.

What the warranties DO NOT cover:

1) You will not get a temporary replacement unit while your claim is being assessed

2) You will not get on-site assistance to remove the faulty item

The warranty does not cover damage resulting from:

• Power surge
• Under-voltage
• Over-voltage
• Lightning
• Corrosion
• Sea spray
• Condensation
• Water damage
• Dust or any solid particles
• Sand
• Insects
• Lizards
• Excessive heat exposure
• Weather damage
• Negligence by the installer or homeowner
• Incorrect installation
• Inadequate protection device rating
• Tampering (broken seal)
• Dirty filters
• Exceeding the maximum power rating, current or voltage for the input solar circuit, DC battery input, AC input and AC output.

The warranty will be void if the unit is:

Not installed as per manufacturers specifications

Not installed with a minimal 40kA surge protection unit for both live and neutral wires from the AC incoming supply

Not installed with a minimal 40kA surge protection unit for both positive and negative wires from the AC incoming supply

Not protected by the calculated and required 2 pole breakers for the input and output of the inverter

Not installed with a changeover switch

The battery input must be protected by a rated fuse for both the negative and positive connections, within the calculated PSCC ratings.

Tampered with (attempted to open the unit)

Visible damage to the unit