Our contact details

Physical address for receipt of legal service and returns  

155 West Street,Sandton,Johannesburg,2196

Phone number:+2784 7111930

Email address: info@solectroniks.com

For sales and returns: sales@solectroniks.com

 Terms and Conditions

Represent the entire agreement between the parties and no alterations or additions may be effected unless agreed to by both parties, reduced to writing and signed by you and a duly authorized representative of Solectroniks;

Are subject to change and you agree that any order placed shall be subject to the terms and conditions in force at the time the order was placed;

Are final and binding and are not subject to any suspensive or dissolutive condition

Expressly exclude any conflicting conditions stipulated by you

Apply to all employees, servants and agents of Solectroniks.

Quotations

All quotes will remain valid for a period of 7 (seven) calendar days from the date of issue.

Payment Options & Terms

Solectroniks accepts the following payment methods:

• Card payments while purchasing online (visa,mastercard)
• (EFT) Electronic Funds Transfer

It is your responsibility to determine whether the goods ordered are suitable for the purpose of intended use. Should you be uncertain as to the suitability of a product, please contact our offices for assistance prior to placing your order and making payment.

No order will be binding on Solectroniks until it has been accepted by its management.

Payment for product/s ordered is due before collection and shipping of goods.

You may attend to payment via EFT, or via any of the approved methods of payments referred to above.

Where applicable, prices are quoted on the ruling day exchange rate and may increase as a result of adverse changes in the exchange rate. Until such time as we have received payment in full, we reserve the right to charge any fluctuations to the client’s account and the client undertakes to pay for such fluctuations on demand. It is the responsibility of the client to check that there have been no changes in the price prior to attending to payment.

Shipping Charges

Your total cost for purchase of any product will include shipping and handling charges as reflected on the  invoice.

Delivery

Any delivery note or waybill (copy or original) signed by you or person accepting delivery on your behalf and held by Solectroniks shall be sufficient proof that delivery was made to you. Goods delivered must be checked in order to confirm that the goods delivered are in accordance with the order placed and are free from visible damage/defect. Any discrepancies and/or visible defects must be noted on the delivery note/waybill.

Solectroniks  reserves the right to split the delivery of goods ordered in the quantities and on the dates it decides with your prior consent, which consent shall not be unreasonably withheld.

Delivery of goods may arrive separately as they could be dispatched from different suppliers directly to your door for convenience.

Should you choose to engage a third party to transport the goods, you automatically indemnify Solectroniks  against any claims of whatsoever nature that may arise from such an agreement.

Solectroniks warrants that it will endeavor to meet delivery times, but shall not be liable for any loss or damage of whatsoever nature which you may suffer as a result of any delayed delivery, unless the aforesaid has regard to circumstances within its reasonable control.

Delivery Fees

Normal delivery Delivery

This delivery will be done within 3 to 5 days of purchase and verification of the payment.

Our delivery charges are subject to change at any time, without prior notice to you. You will see the applicable delivery charges in your cart when you check out.

Where it accepts your order, Solectroniks will deliver the goods to you as soon as reasonably possible, we will notify you if we are unable to deliver the goods during the delivery period. You may then, within 7 (seven) days of receiving such notification elect whether to cancel your order for the goods. If you elect to cancel your order, we will reimburse you for the purchase price. Should any delays which are beyond Solectroniks control take place, we will not be liable for any costs or losses incurred by the customer through such a delay. Solectroniks  will not be held liable for delays due to weather, civil unrest or other such conditions.

Solectroniks obligation to deliver a product to you is fulfilled when we deliver the product to the physical address nominated by you for delivery of the order. We are not responsible for any loss or unauthorised use of a product, after it has delivered the product to the physical address nominated by you.

While Solectroniks  provides professional advice regarding the usage of goods supplied, the suitability of the goods for the use contemplated by the client is the sole responsibility of the client, and the company shall in no way be responsible for the suitability of the goods sold for any end use.

Where the goods are not delivered by Solectroniks, or collected by the customer, but are collected or delivered to an independent carrier, collection/delivery to the carrier shall be deemed to be delivery to the customer. Where the goods have been delivered to the carrier, Solectroniks is not responsible for goods lost or damaged in transit.

Solectroniks not responsible for any loss or damaged caused while goods are in transit where the customer has rejected our quotation for special packaging.

While we do our utmost to avoid changing delivery costs upon order, quoted delivery costs are estimates only and in some isolated cases can be subject to change based upon the exact location and the nature of the equipment being delivered. This is particularly applicable to solar panels, which are bulky and fragile and hence tricky to deliver.

Cross border Shipping

Solectroniks also offers a cross border shipping service to customers in Zimbabwe,Zambia,Botswana & Mozambique . This is a chargeable service whose fees vary per consigment. Whilst Solectroniks  promises take care and consideration to provide a seamless and affordable service, Solectroniks  is not liable for the following:

• Damage to goods as a result of natural disasters
• Seizure of consignment due to government action

All clients are required to posses relevant documentation pertaining to tax, licencing and registration required for importation of goods by their country to ensure delivery.

The service is currently suspended and will resume after Covid 19 regulations in both countries have been adjusted to suit the service.

Pricing

Price, specifications and terms are subject to change, you are therefore requested to peruse the prices, specification and terms prior to placing any order. The purchase price will be the current price as appearing on our website

If prior to delivery of the goods, there is any increase in the cost of the goods, or if any other taxes or duties are levied or any laws are promulgated which directly or indirectly increases the cost thereof to the company, the company shall be entitled to increase the price of the goods by an amount equal to such increased cost, by giving you reasonable notice thereof.

Change of Orders

All orders and variations to orders are subject to these terms and conditions. Only written orders and variations to orders will be accepted by  Solectroniks. Notwithstanding the above, Solectroniks may, at its sole discretion, elect to accept and act upon telephonic orders and any variations to orders. Solectroniks  however, reserves the right to refuse delivery or collection of any order until placed in possession of a written order form.

Cancellation of Orders

Requests for cancellation of an order, prior to delivery, must be submitted in writing to sales@solectroniks .com

No refunds will, however, be furnished on deposits in the event of cancellation for specially ordered or manufactured goods.

Any order is subject to cancellation by Solectroniks  should the goods ordered become unavailable due to any cause beyond our reasonable control.

Processing Times policy

You can expect an order to be processed within approximately three to seven business days, provided the items are in stock and the payment has been verified. Solectroniks , therefore, cannot guarantee same day shipping. Customers should also note that no orders will be processed on weekends and official public holidays.

Back Orders

Solectroniks  will notify you should there be any delay in obtaining/delivering any goods ordered. The unavailable order will be placed on back order, and the remainder of the order placed will be shipped. Please check our website for the back ordered items estimated time of arrival. Please note that the dates reflected are estimates and Solectroniks  cannot guarantee the arrival dates. Should the backorder, however, remain undelivered 30 (thirty) days from the date the order was placed you may cancel the agreement by giving Soletcroniks 7 (seven) days written notice. Any order is subject to cancellation by Solectroniks  should the goods ordered become unavailable due to circumstances beyond Solectroniks’s reasonable control.

Guarantees and Warranties

To the extent allowed by law, and notwithstanding any other provision of this agreement:

Any goods supplied by the company shall be subject to the manufacturing company’s warranty;

The only entitlement you shall have in respect of those goods shall be to require Solectroniks  to enforce such warranty against the manufacturer of those goods on your behalf.

The warranty shall immediately be rendered null and void in the event of any of the following:

Failure to use the products in accordance with instructions and specifications provided by the Manufacturer;

Should the product have been subjected to physical damage, abuse, misuse, alteration, neglect, tampering, improper maintenance, or has been serviced, repaired, installed by persons not possessing the necessary qualifications required to do so;

The product is not returned with an invoice/verifiable method confirming proof of purchase.

For more info Please refer to our warranties policy on the website  https://solectroniks.com/warranty-policy/

Returns

You may return goods in the following instances:

Within 7 (seven) days of the date of the receipt of the goods if the transaction falls within the scope of Section 44 of the Electronic Communications and Transmissions Act. The aforementioned return policy excludes items contemplated in Section 42(2) of the aforementioned Act; or

Within the implied warranty period if the product is defective; or

Within 10 (ten) business days, if Solectroniks  has made an error in delivery.

Notwithstanding the above, Solectroniks shall not be required to accept the return of any goods, unless defective within the warranty period, if at your direction the goods have been:

• partially or entirely disassembled;
• physically altered;
• permanently installed, affixed or attached;
• Joined or added to or blended or combined or embedded within other goods or property.

For more info please refer to our refund and return policy on our website https://solectroniks.com/returns-warranty-policy/

Returns Procedure

Solectroniks will not accept the return of any product without prior authorization and a confirmation return number issued by Solectroniks.

Customers agree to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. You are required to bear the cost of shipping and insurance required for the return of the goods to Solectroniks.

 Solectroniks  will not refund shipping charges, unless an error in delivery was made by  Solectroniks or the product is in fact found to be defective during the warranty period.

Customers agree that all returned products for credit, replacement or refund will be 100% complete, in a resalable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer.

There shall be a 25% return charge (as per supplier/manufacturer charge) for returns due to the order being the fault of the consumer.

If any component of the returned product is missing, Solectroniks will refuse to accept the return or may impose additional charges against you for the replacement of the missing component.

Solectroniks may impose a reasonable fee should it be necessary to restore the goods in order to render it suitably fit for re-stocking.

Installation

The customer is responsible for contracting a suitable and qualified electrician to assemble and install their equipment. Solectroniks or its suppliers and manufacturers may not be held liable for damage that may occur due to faulty installation including but not limited to:

• faulty wiring
• improper location of the equipment
• poor perfomance caused by shading

Repairs

No repairs will be handled by Soletcroniks. All manufacture defaults will be handled directly by manufacturers.

Solectroniks shall not be liable for any loss or damage of whatsoever nature which you may suffer as a result of any unforeseen costs and/or delayed repairs done by manufacturers.

Solectroniks  will lodge any complaint and place you in contact with the manufacturer to process the repair work or replacement of any product that was purchased through us.

All costs for shipping to the manufacturer will be at the client’s expense should the manufacturers not offer a call out or free shipping policy to cover the expense.

Limitation of Liability

To the extent allowed by law, you agree that Solectroniks  shall not be liable to you or any other person or entity whatsoever in respect of any loss or damage:

caused by or arising from any fact or circumstance beyond the reasonable control of Solectroniks;

which is consequential or incidental loss or damage; and/or

Of whatever nature and howsoever arising from or in connection with the supply of goods.

Service Address and Notices

For all purposes under this agreement including giving of any notice, the payment of any amount, the service of any process and for all other purposes arising from this agreement you hereby choose the service address set out on the quotation for the order of goods.

Title and Risk of Loss

Solectroniks will arrange for the shipment of the goods ordered by you, F.O.B (Free on Board) shipping point, at which stage title to the goods purchased and risk of loss passes to you upon delivery to the carrier.

Solectroniks reserves a purchase money security interest in the goods until such time as all goods have been paid for in full. You agree to allow Solectroniks  to sign appropriate documents on your behalf to permit Solectroniks  to protect its purchase money security interest.

For any enquiries or complaints regarding our terms, please emails info@solectroniks.com