Return & Refund Policy

WE HAVE A RETURN, REFUND AND EXCHANGE POLICY UNDER STRICT REGULATIONS.

You may return goods in the following instances:

Within 7 (seven) days of the date of the receipt of the goods if the transaction falls within the scope of Section 44 of the Electronic Communications and Transmissions Act. The aforementioned return policy excludes items contemplated in Section 42(2) of the aforementioned Act; or

Within the implied warranty period if the product is defective; or

Within 10 (ten) business days, if Solectroniks  has made an error in delivery.

Notwithstanding the above, Solectroniks shall not be required to accept the return of any goods, unless defective within the warranty period, if at your direction the goods have been:

• partially or entirely disassembled;
• physically altered;
• permanently installed, affixed or attached;
• Joined or added to or blended or combined or embedded within other goods or property.

Solectroniks provides a 7-day money-back satisfaction guarantee on any purchase (except for solar panels, which will attract a 25% re-stocking fee due to their bulk and fragility). You can return purchases for a full refund (excluding shipping) provided the goods are undamaged, unsoiled and unused, in their original, undamaged packaging and are suitable for resale as new. Please notify us within 7 calendar days and ensure item is on our premises a maximum 10 calendar days after delivery date.

Return costs: The customer must cover the shipping costs for an item returned within the 7-day guarantee period.

Returns where the packaging is damaged or incomplete will be subject to a 25% restocking fee. Cut cable, fuses and batteries are non-returnable.If a product is returned then a thorough inspection will be carried out by the sales and technical department, if there are clear signs of the goods being tampered, warranty will be void.

Products such as our inverters will be refunded or replaced provided that the product was not removed from the box.

The warranty seals for specific products will be checked, if a warranty seal has been removed then all policies will be void.

No OBF policy will be tolerated if a product has been open and used or installed. Management will look at special situations for replacements.

Upon return serial numbers of the box and inverter must match with our specific product numbers in order to deduce where the product has been sold.

If the item is requested for an exchange then if deemed fit we will provide the options.

Upon accepted return from Solectroniks  (PTY) LTD we will pass a credit or refund.

Upon return the consumer is liable to use his/her own courier service if courier is requested from us then a shipping fee will be issued.

Damaged goods should be notified to Soletroniks (PTY) LTD once the customer receives his/her goods, if we are not notified within 7 working days after the purchase then the goods will fall under warranty .

STRICTLY NO REFUNDS OR EXCHANGES ON ANY PRODUCTS THAT HAVE BEEN INSTALLED, SCRATCHED OR DAMAGED IN ANY WAY.

WARRANTY RETURNS REQUIRE A MINIMUM OF 7 – 30 WORKING DAYS TO BE ASSESSED OR REPAIRED.

Our Returns Policy lasts 30 days. If 30 days after your purchase, unfortunately we can’t offer you a refund or exchange.

Goods will only be credited in full, if received within 7 days from date of invoice. After 7 days and within 30 days, goods returned will attract a handling charge of 25% of invoiced price. You can return purchases for a full refund (excl shipping) provided the goods are undamaged, unsoiled and unused, in their original, undamaged packaging and are suitable for resale as new. Please notify us within 7 calendar days and ensure item is on our premises a maximum 10 calendar days after delivery date.

To be eligible for a return, your item must be unused and in the same condition that you received it. All goods must be returned in an unused, re-sell able condition and must include all manuals, cables, software and be in the original packaging

To complete your return, we require a receipt or proof of purchase and the product should be in the box it was purchased